CUSTOMER CARE
At Kate Stokes Counselling, your comfort and safety are my top priorities during your therapy sessions. As a fully qualified (BACP registered) counsellor, I am dedicated to providing a supportive and professional environment that nurtures self-development, growth, and discovery.
If you have any questions or concerns, please feel free to contact me - kate@katestokescounselling.com

I am available to assist with any queries you may have and am committed to ensuring that your experience with Kate Stokes Counselling is positive and beneficial.

PRIVACY & SAFETY
Your privacy and safety are taken seriously at Kate Stokes Counselling. I use secure third-party banking to verify payments, and I only collect data necessary for improving my services and enhancing your experience. I will never share your personal information with a third party without your explicit consent. My commitment is to safeguard your privacy and ensure your data remains protected. If you have any concerns regarding my privacy and safety policies, please do not hesitate to get in touch.

CANCELLATION POLICY
Cancellations: Since booking a session involves reserving time specifically for you, I require a minimum of 24 hours' notice for rescheduling or cancellations. If a session is cancelled with less than 24 hours’ notice, the full session fee will be charged.

If you are unable to attend an in-person session, you may inquire about the possibility of meeting virtually instead. Please note that most insurance providers do not reimburse for missed sessions.

PAYMENT METHODS
Payments can be made via bank transfer, cash or the Fresha App.