Kate Stokes Counselling is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how I collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information I Collect I may collect and process the following personal data:

• Your name, email address, phone number, and other contact details when you make an enquiry or book a session.

• Information related to your therapy sessions, including notes and correspondence, where applicable and with your consent.

• Payment information (processed securely through third-party providers; I do not store payment details).

• Website usage data, collected through cookies (see ‘Cookies’ section below).

How I Use Your Information Your data is used for the following purposes:

• To provide therapy services and manage bookings.

• To communicate with you regarding appointments, queries, or support.

• To comply with legal and ethical obligations as a counsellor.

• To improve my website and services.

Confidentiality & Data Sharing Your personal information is kept strictly confidential. However, there are certain circumstances where I may be required to share data:

• If there is a legal obligation, such as safeguarding concerns or a court order.

• If you provide explicit consent for information to be shared with a third party (e.g., GP, insurer).

• If I am required to disclose information to prevent serious harm to yourself or others.

Data Storage & Security I take appropriate security measures to protect your data against unauthorised access, alteration, or disclosure. Any personal information held electronically is securely stored, and paper-based records are kept in a locked filing system.

Your Rights Under UK GDPR, you have the right to:

• Access the personal data I hold about you.

• Request corrections to inaccurate or incomplete information.

• Request deletion of your data where appropriate.

• Restrict processing or object to how your data is used.

• Request the transfer of your data to another provider.

To exercise any of these rights, please contact me directly.

Cookies My website may use cookies to improve your browsing experience. You can control or disable cookies via your browser settings.

Changes to This Policy This privacy policy may be updated periodically. Any significant changes will be communicated where necessary.

Contact Information If you have any questions or concerns regarding this policy, please contact:
Kate Stokes Counselling
Email: kate@katestokescounselling.com
Phone: 07928 096759